02Chris-Voss Steve-Shull FM EBOOK-1
05Ignore Human Nature at Your Peril
07The Favorite or the Fool
08Tactical Empathy Toolbox
09No More Free Consulting
10Tactical Empathy Toolbox
11Get the Elephants Out Early
12Tactical Empathy Toolbox
13Put the Responsibility Where It Belongs
16Tactical Empathy Toolbox
17Nail the Lasting Impression
19Be a Full-Service, Full Fee Agent