Never Split the Difference

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11 chapters20 questions

Never Split the Difference

Chris Voss

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Chapters (11)

01THE NEW RULES

03DON’T FEEL THEIR PAIN, LABEL IT

04BEWARE “YES”—MASTER “NO”

05TRIGGER THE TWO WORDS THAT IMMEDIATELY TRANSFORM ANY NEGOTIATION

06BEND THEIR REALITY

07CREATE THE ILLUSION OF CONTROL

08GUARANTEE EXECUTION

10FIND THE BLACK SWAN

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