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Ego, Authority, Failure: Using Emotional Intelligence Like a Hostage Negotiator to Succeed as a Leader - 2nd Edition
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5 chapters
105 questions
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Multiple Choice
According to the author, what is a common denominator between hostage negotiations and the challenges faced by leaders in various work environments?
1
The presence of weapons
2
A negative emotional component, resistance, and difficult conversation
3
The need for specialized equipment
4
The involvement of law enforcement
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